Indore has many flavours. We pick the gems.

100% Freshness & Integrity Guarantee

We are deeply committed to delivering authentic, crisp, and fresh namkeen. If your order arrives in a damaged carton, with broken packaging seals, or if the product does not meet our quality standards, we guarantee a 100% Free Direct Replacement or Full Refund.

Food Safety & Return Hygiene

In accordance with standard food safety regulations and hygiene standards, edible snack items cannot be physically picked up or returned once delivered. If any defect occurs, you do not need to ship the product back.

Simple 48-Hour Claim Process

1. Take a clear photo or short video clip of the package, shipping label, and the issue.
2. Send it to our WhatsApp helpline (+91 8855 98 1988) within 48 hours of delivery.
3. Our team will verify and immediately initiate a fresh priority parcel dispatch or process your UPI refund within 24 hours.

Order Cancellation

Orders can be cancelled at zero deduction before dispatch. Once handed over to the courier partner, orders cannot be cancelled mid-transit.

Customer Data Privacy

At IndoriGem (Dugaya Food Products LLP), we respect your privacy. Your contact details (name, phone number, address) are strictly used for shipping and delivering your orders and customer service on WhatsApp. We do not sell, rent, or share your data with any third-party marketing companies.

Secure UPI Payments

All direct payments are conducted through official National Payments Corporation of India (NPCI) UPI protocols directly into the verified merchant account of Dugaya Food Products LLP. We do not store or ask for sensitive debit/credit card PINs, CVVs, or OTPs.

Regulatory & Legal Entity

IndoriGem™ is a proprietary brand of Dugaya Food Products LLP.
All products comply with standard food safety and hygiene regulations.